Technical Support Specialist
hace 1 mes
Company Overview
Skydance Media is a dynamic, innovative company that values diversity and inclusivity. Our mission is to create bold, entertaining storytelling through cutting-edge technology.
About the Role
We are seeking an experienced Jr Technical Support Specialist to join our team. This is a challenging role that requires strong technical skills and excellent communication abilities. As a Jr Technical Support Specialist, you will be responsible for maintaining and managing tickets/incidents and customer requests.
Key Responsibilities:
- Maintain and manage Windows 10 and Rocky Linux systems, including user management, permissions, policies, local storage, and app installations.
- Install, support, and maintain servers, computer systems, wireless networks, and local area networks.
- Configure hardware and software equipment and perform scripts in different languages (Power Shell, Python, and VB Script) to improve and maintain the environment.
- Solve, manage, and document customer queries, tickets, and requests, and develop departmental administrative tasks.
- Test internal developments and monitor and update inventory of hardware and software.
Requirements
- At least 2 years of professional experience in IT departments.
- Experience with logging tools and ticketing management.
- Knowledge and experience in design, installation, diagnosis, and maintenance of local area networks, wireless networks, network electronics, and IT security.
Salary Range: $60,000 - $80,000 per year
Benefits: We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
Location: Los Angeles, CA
About Skydance Media
Skydance Media is a proud equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce. We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category.
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