Technical Support Specialist

hace 2 semanas


Zaragoza, Zaragoza, España Amazon A tiempo completo
About the Role

Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfillment centers, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our Amazon Operations IT team. As a key member of our team, you will be responsible for delivering exceptional IT support to our customers, managing and deploying various IT devices and technologies across our sites, and collaborating with cross-functional teams to identify process improvements and innovative solutions.

Responsibilities:
  • Deliver high-quality IT support to customers
  • Manage and deploy IT devices and technologies
  • Collaborate with cross-functional teams to identify process improvements
Requirements:

To be successful in this role, you must have:

  • Currently be in your penultimate or final year and working towards a university degree in IT/Computer Science/Engineering or other tech fields
  • Eligibility to complete a full-time internship of 3-6 months
  • High proficiency in both spoken and written English and the local language of the country you are applying for (Common European Framework of Reference C1)
  • Basic knowledge of systems, networks, or operating systems, including concepts like deployment, troubleshooting, and system upgrades on client devices and/or IT infrastructure
  • Familiarity with Microsoft Windows 10 and Windows Server operating systems
  • Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions
  • Excellent communication and teamwork skills, able to collaborate effectively with others
Salary Estimate

The estimated salary for this role is $60,000-$80,000 per annum, depending on location and experience.

At Amazon, we offer a dynamic and inclusive work environment that supports career growth and development. We believe in providing our employees with the tools and resources they need to succeed.



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