Audible Technical Support Specialist

hace 1 mes


Zaragoza, Zaragoza, España Amazon A tiempo completo
About Us

At Audible, we believe in the transformative power of stories. Our mission is to empower and inspire our global listeners by producing and sharing high-quality audio storytelling with world-class creators.

We're a diverse team of dreamers and inventors who come together from various backgrounds to create a unique and inclusive work environment.

The Role

We're seeking a highly motivated and dynamic Support Engineer to join our growing team. As a Support Engineer, you will have the opportunity to develop your career while supporting Audible's services, platforms, and culture.

This role is perfect for individuals with strong communication, technical, and problem-solving skills who are passionate about providing exceptional customer experiences.

Key Responsibilities
  • Become an expert on one or more Audible services
  • Provide support activities for these services and collaborate with development teams to establish and improve service support
  • Operate under management guidance and drive issues to resolution with speed and efficiency
  • Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
  • Analyze complex application code and make approved fixes to resolve support issues

You will also have the opportunity to:

  • Mentor and train other Support Engineers to enable them to perform support activities
  • Contribute to the creation and improvement of all support documentation
  • Create and interpret metrics that measure support success and service performance
  • Develop and refine operational policies and procedures used by teams and internal customers

We're looking for candidates with:

Requirements
  • 2+ years industry experience in programming and/or technical support roles
  • Experience troubleshooting and debugging technical systems
  • Proficiency in Java Programming and Linux Operating System

Average salary range: $120,000 - $180,000 per year based on location and experience.



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