Audible Technical Support Specialist
hace 1 mes
At Audible, we believe in the transformative power of stories. Our mission is to empower and inspire our global listeners by producing and sharing high-quality audio storytelling with world-class creators.
We're a diverse team of dreamers and inventors who come together from various backgrounds to create a unique and inclusive work environment.
The RoleWe're seeking a highly motivated and dynamic Support Engineer to join our growing team. As a Support Engineer, you will have the opportunity to develop your career while supporting Audible's services, platforms, and culture.
This role is perfect for individuals with strong communication, technical, and problem-solving skills who are passionate about providing exceptional customer experiences.
Key Responsibilities- Become an expert on one or more Audible services
- Provide support activities for these services and collaborate with development teams to establish and improve service support
- Operate under management guidance and drive issues to resolution with speed and efficiency
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
- Analyze complex application code and make approved fixes to resolve support issues
You will also have the opportunity to:
- Mentor and train other Support Engineers to enable them to perform support activities
- Contribute to the creation and improvement of all support documentation
- Create and interpret metrics that measure support success and service performance
- Develop and refine operational policies and procedures used by teams and internal customers
We're looking for candidates with:
Requirements- 2+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems
- Proficiency in Java Programming and Linux Operating System
Average salary range: $120,000 - $180,000 per year based on location and experience.
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