Technical Support Specialist for Global Operations

hace 3 semanas


Zaragoza, Zaragoza, España Amazon A tiempo completo

About the Role

Amazon is seeking a detail-oriented Technical Support Specialist to join our Maintenance Operations Center (MOC) in Barcelona, Spain. As a key member of our team, you will be responsible for providing alarm monitoring and incident management services for multiple Amazon business units.

Responsibilities

  • Respond to and triage incoming work requests within standard service level agreements (SLAs).
  • Manage remote works from start to end, including work order/purchase order raising and receipting.
  • Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc).
  • Provide updates on vendor status, take the lead on coordinating works during an escalation.
  • Escalates issues appropriately to ensure the integrity of Amazon equipment reliability.
  • Monitor and manage refrigeration alarms systems.
  • Monitor and manage Building Management System alarms.
  • Be able to understand and troubleshoot technical systems by reviewing data and trends concluding an action.

Requirements

  • Fully proficient in English and Portuguese (B2 minimum).
  • Experience of maintenance systems.
  • Ability to work shifts in a 24/7 environment.
  • Experience in Root Cause Analysis and technical troubleshooting.
  • Technical Degree (BEng or BSc).
  • Experience in an IT/Operations/Call/Command Center work environment.

Bonus: Earn up to €70,000 per year

We offer a competitive salary package, benefits, and opportunities for professional growth and development. If you are passionate about delivering excellent customer service and have experience in maintenance systems, we encourage you to apply for this exciting opportunity



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