Customer Support Expert for Global Technical Solutions
hace 2 días
Job Description
We are seeking an experienced Customer Support Expert to join our team in Zaragoza, Spain. As a key member of our global technical support organization, you will be responsible for providing exceptional technical support to our customer centers.
About the Role
This is a challenging and rewarding opportunity to lead a team of technical support specialists and collaborate with colleagues across different departments. You will be responsible for:
- Developing new products through project team meetings to ensure excellent serviceability and lowest lifecycle cost;
- Offering structured and well-timed daily technical support to our customer centers;
- Providing excellent technical training to our customer centers, ensuring they are equipped to provide service and technical support for our whole product portfolio;
- Steering and guiding the TCM (Technical Committee Meeting) and reporting and following up on technical problems in the PQM (Product Quality Meeting);
- Analyzing, reporting, and improving our product quality by consistent measurement and follow-up of warranty reporting;
- Solving quality problems by making relevant and traceable information available;
- Supporting our CC's to solve quality problems;
- Visiting customers and CC's looking for quality, support, and serviceability improvements;
- Guiding the development, implementation, and promotion of new service products, service systems, and routines;
- Creating and ensuring the introduction of state-of-the-art supportive tools and documentation.
Requirements
To be successful in this role, you will need:
- Solid technical experience with generators, light towers, energy storage systems, and pumps;
- The ability to organize and structure information and processes and to effectively coach a team of people;
- A solid understanding of the systems and processes that support our Service organization;
- International experience and the ability to work with a global organization;
- Proven leadership skills;
- Experience in people management with the ability to motivate and develop;
- Excellent command of English.
Location and Salary
This position is based in Zaragoza, Spain, and we offer a competitive salary of approximately €80,000 - €110,000 per year, depending on your qualifications and experience. We strive to create a diverse and inclusive environment where everyone can grow and succeed.
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