Cybersecurity Expert

hace 5 días


Zaragoza, Zaragoza, España Palo Alto Networks A tiempo completo
About the Role

We are seeking a skilled Cybersecurity Expert to join our team as a Technical Support Professional. In this role, you will provide expert-level technical support to customers and partners, ensuring seamless experiences with our cybersecurity solutions.

Key Responsibilities
  • Provide Tier 3 level technical support via phone, email, and web, resolving complex issues in a timely manner.
  • Collaborate with cross-functional teams, including Development, Sales, Q/A, and Marketing, to deliver exceptional customer experiences.
  • Publish technical documentation in our Knowledge Base, ensuring accurate and up-to-date information for customers and internal stakeholders.
  • Develop and maintain expertise in Palo Alto Networks products and solutions, staying current with emerging technologies and trends.
Requirements

To succeed in this role, you should possess:

  • Expert-level knowledge of cybersecurity concepts, principles, and best practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, partners, and internal teams.
  • A strong problem-solving aptitude, with experience in troubleshooting complex technical issues.
  • The ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About Us

Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital world from evolving threats. We foster a culture of innovation, collaboration, and continuous learning, empowering our employees to make a meaningful impact.



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