Technical Project Manager for Iberia Region
hace 3 días
**About Tillster**
Tillster is a global leader in digital ordering and customer engagement solutions, headquartered in the USA. For over a decade, we have developed revolutionary self-service, ordering and payments solutions creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one scalable, enterprise-class solution – to create world-class digital engagement solutions.
**Role Overview**
The Associate Technical Project Manager will be based in our Madrid, Spain office, working across the Iberia region and within the European Union. This role provides project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manages content changes (menu) in conjunction with the customer and with the support of Tillster's global team. S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company's customers.
**Key Responsibilities**
- Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
- Develop and maintain project plans, schedules, and milestones.
- Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.
- Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost.
- Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner.
- Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels.
- Manage content changes (menu) in conjunction with the customer and with the support of Tillster's US-based team.
- Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content.
- Undertake acceptance testing of product/menu developments and related changes.
**Requirements**
- Bilingual Spanish and English – business proficiency required; plus, Portuguese strongly preferred.
- 1-2 years of Project Management experience within the restaurant industry preferred.
- Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment.
**Salary Range:** €40,000 - €55,000 per annum
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