Technical Support Engineer
hace 1 mes
Engineering UK is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally.
Key responsibilities include:
- Delivering the consistently high level of IT support our customers have come to expect.
- Managing and deploying a diverse array of IT devices and technologies across our various site types.
- Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.).
Regular contact with the Amazon Operations teams and identify process improvement or standardization opportunities for the European network.
You will work on innovative projects that have a direct impact on our customer experience. Proactively identifying opportunities to improve processes and standardize systems, all with an eye towards enhancing the customer experience.
A day in the life as an Amazon Operations IT intern involves working alongside industry-leading engineers who innovate every day on behalf of our customers. You will be matched to a local IT supervisor where you are based and a mentor. You will work together with the local IT team to provide technical support to the Operations network. Your work will contribute to solving some of the most complex technical challenges in the company.
In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in fun activities with other interns throughout your internship.
About Engineering UK Operations IT teams keep Amazon's operations running smoothly by resolving complex hardware, software, server and infrastructure issues. Our support model is based on both on-site and remote support teams spread across our network. We provide IT services to all Amazon Operations buildings, from Robotics Fulfilment Centres to Delivery Stations.
Estimated Salary: £35,000 - £40,000 per annum (dependent on location).
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