Technical Solutions Specialist

hace 1 día


Zaragoza, Zaragoza, España Amazon A tiempo completo

**Overview:** Amazon's IT Services team is seeking a skilled Technical Solutions Specialist to join our dynamic and high-impact environment. As an ITS Support Engineer, you will be responsible for providing seamless end-to-end services and frictionless on-site technical support to ensure productivity remains secure and uninterrupted.

**Job Description:**

Key Responsibilities:
  • Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware.
  • Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
  • Assist with activities to triage and escalate system or network outages to reduce downtime.
  • Understand and execute change management activities in a high-availability environment.
  • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
  • Effectively manage and oversee IT asset inventories.
  • Participate in hiring efforts, training, and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.

$110,000 - $140,000 per year, depending on experience.

As a Technical Solutions Specialist at Amazon, you will have the opportunity to make a direct impact on our corporate global workforce, ensuring they have the tools and resources needed to be successful, innovative, and efficient.



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