Cloud Innovation Specialist, Enterprise Support
hace 10 horas
**About the Role**
We are seeking a Cloud Innovation Specialist to join our Enterprise Support team at Amazon. This is an exciting opportunity to work with customers across all levels, from developers to C-Suite executives, to drive innovation and transformation in their cloud journey.
As a Cloud Innovation Specialist, you will be responsible for developing trusting relationships with customers, understanding their business needs and drivers, and providing monthly and quarterly metrics to assist with pre-launch planning.
You will also utilize your technical skills to solve difficult support issues and technical challenges, understand operational parameters and troubleshooting processes for customer issues and escalations, and advocate for customer needs to overcome adoption blockers and drive new feature development.
In this role, you will have the opportunity to work with talented cloud technologists, expand your knowledge of AWS products, and receive mentorship and active support to achieve AWS certifications.
**Key Responsibilities**
- Develop trusting relationships with customers and understand their business needs and drivers.
- Provide monthly and quarterly metrics to assist with pre-launch planning.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting processes for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
**Requirements**
- Experience with operational parameters and troubleshooting for three or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.
- Experience in technical engineering.
- Bachelor's degree.
- Professional fluency in English and Portuguese.
**What We Offer**
- A competitive salary of $120,000 - $180,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) matching program.
- Opportunities for professional growth and development.
**Join Our Team**
We are committed to diversity and inclusion in the workplace. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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