Head of Operations Manager

hace 7 días

Palma, Baleares, España Lufthansa Group A tiempo completo
Job Description

We are seeking a highly skilled and experienced professional to fill the role of Head of Operations at our company, a subsidiary of the Lufthansa Group. As a key member of our team, you will be responsible for overseeing and managing all ground handling activities at the airport.

Key Responsibilities
  • Operational Leadership: You will lead a team of ground handling personnel, providing guidance and support to ensure high standards of performance and adherence to safety protocols.
  • Strategic Planning: You will develop and implement operational strategies to optimize performance, minimize delays, and enhance customer satisfaction.
  • Performance Management: You will set clear objectives and conduct performance evaluations to drive continuous improvement within the team.
  • Regulatory Compliance: You will ensure maintenance of Regulatory and Industrial Standards and Duties.
Requirements
  • Experience: You have a proven track record in OPS Management positions and have gained previous experience in the management of peak operations.
  • Language Skills: You possess very good English language skills in writing and speaking and are fluent in Spanish.
  • Technical Skills: Advanced skills in MS Office, databases, IATA standards, A-CDM, and other branch systems are necessary.
  • Industry Knowledge: You know the specifics of the local industry (seasonality, etc.) and are able to continuously adapt the operating model to the current time of the year.
  • Leadership Skills: You are keen to challenge and change the status quo within the company and have the ability to lead and motivate teams.
About Us

Our company is a 100% subsidiary of Eurowings GmbH and a part of the Lufthansa Group. We provide ramp and baggage handling services to Lufthansa Group carriers at Palma de Mallorca airport (PMI). Our operation is limited exclusively to Eurowings flights, with a high seasonal dependence and a marked pattern of cumulative peaking operations at certain moments within the same day. We employ approximately 300 people, 100 year-round and 200 during the production ramp-up period between the months of March and October.

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