Head of Operations Manager

hace 2 días

Palma, Baleares, España Lufthansa Group A tiempo completo

Job Summary

We are seeking a highly experienced and skilled Head of Operations Manager to join our team at Lufthansa Group. As a key member of our operations team, you will be responsible for overseeing and managing all ground handling activities at our airport location.

Key Responsibilities

  • Oversee all ground handling operations, including baggage handling, aircraft loading and unloading, OPS control, and flight OPS assistance to ensure efficient and timely service delivery.
  • Develop and implement operational strategies to optimize performance, minimize delays, and enhance customer satisfaction.
  • Lead a team of ground handling personnel, providing guidance and support to ensure high standards of performance and adherence to safety protocols.
  • Drive continuous improvement within the team by setting clear objectives and conducting performance evaluations.
  • Identify opportunities for improvement and cost reduction through data analysis, performance monitoring, and feedback from stakeholders.
  • Ensure maintenance of Regulatory and Industrial Standards and Duties.

Requirements

  • Proven track record in OPS Management positions with experience in managing peak operations.
  • Excellent English language skills in writing and speaking, and fluency in Spanish.
  • Advanced skills in MS Office, databases, IATA standards, A-CDM, and other branch systems.
  • Knowledge of the local industry, including seasonality, and ability to adapt the operating model accordingly.
  • Ability to lead and motivate teams, discuss, negotiate, and present ideas based on tangible data.
  • Strong problem-solving skills and ability to remain calm in stressful situations.

About Us

Lufthansa Group is a leading airline group with a strong presence in the global aviation market. Our company provides ramp and baggage handling services to Lufthansa Group carriers at Palma de Mallorca airport. We are a dynamic and growing organization with a strong commitment to excellence and customer satisfaction.

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