Head of Commercial Operations
hace 1 semana
MTS Incoming, S.L.U. is a leading provider of destination services in Europe, with a strong presence in 19 countries and a network of 65 destination offices. Our company has a rich history, dating back to 1967, and has built a reputation for delivering high-quality services to our clients.
We serve over 6.3 million customers annually, with 31 million overnights in over 250 hotels. Our clients appreciate our customized solutions, advanced technological integrations, and individual attention to their needs. We have a strong team of 1300 employees from 45 nationalities, working together to deliver exceptional results.
About the RoleWe are seeking a proactive and motivated Head of Commercial to join our dynamic team based in Palma. As a key member of our commercial team, you will work closely with the Commercial Director to implement our company's strategy and drive growth and expansion.
Main Responsibilities- Commercial Strategy Development: Identify and lead the acquisition of new sales channels and commercial opportunities, in coordination with the Commercial Director.
- Commercial Budgeting: Lead the elaboration of the commercial budget across all markets, together with the Commercial Director, on a yearly/quarterly basis.
- Performance Monitoring: Monitor and evaluate Commercial activities performance and prepare reports for senior management and clients.
- Operational Efficiency: Drive operational and cost efficiencies by identifying and streamlining processes and further developing technology.
- Strategic Partnerships: Partner and collaborate with cross-country teams to develop, drive, and implement a mid/long-term strategic commercial plan aligned with company business objectives.
- Product Development: Develop and enhance products, portfolios, and services by sharing best practice and leading innovation.
- Industry Engagement: Participate in national and international industry events, networking events, and workshops.
- Training and Development: Lead the preparation and execution of workshops and colleagues' training.
- Acquisition Strategy: Lead and define acquisition strategy and scouting trips, and host clients where relevant and appropriate.
- Commercial Experience: Minimum 10 years working in a commercial, contracting, or product management position.
- Education: Degree in Tourism or Business Administration.
- Leadership Skills: Entrepreneurial mindset and great leadership skills.
- Communication Skills: Excellent sales, communication, and presentation capabilities with strong relational and persuasion skills.
- Team Player: Highly motivated, pro-active team player with a positive 'can-do' attitude.
- Cultural Competence: Ability to work and interact in a multinational and multicultural environment.
- Flexibility: Flexibility with disposition to travel.
- Analytical Thinking: Strong analytical thinking with a focus on understanding and responding to key business indicators and competitive trends.
- Language Skills: Fluent written and oral communication skills in English, additional languages will be a plus.
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