Spa Operations Manager

hace 2 días

Palma, Baleares, España CODAGE Paris Kimpton Aysla Mallorca A tiempo completo

About Us

CODAGE Paris Kimpton Aysla Mallorca is a leading luxury spa and wellness brand, committed to providing exceptional customer experiences and promoting the art of skincare and customer service excellence.

Job Summary

We are seeking a highly skilled and experienced Spa Operations Manager to join our team at CODAGE Paris Kimpton Aysla Mallorca. As a key member of our management team, you will be responsible for ensuring the highest standards of hygiene and presentation, planning and implementing standard operating procedures, and driving revenue growth through efficient spa operations.

Key Responsibilities

  1. Spa Operations Management
  • Develop and implement effective spa operations strategies to drive revenue growth and improve customer satisfaction.
  • Ensure the highest standards of hygiene and presentation are maintained at all times.
  • Monitor and control expenses to achieve budget targets.
Team Leadership
  • Lead and motivate a team of spa professionals to deliver exceptional customer experiences.
  • Provide coaching and training to ensure team members have the skills and knowledge required to excel in their roles.
Customer Experience
  • Develop and implement strategies to enhance the customer experience and drive loyalty.
  • Ensure that all customer interactions are handled in a professional and courteous manner.
Market Trends and Requirements
  • Stay up-to-date with the latest market trends and requirements in the spa and wellness industry.
  • Identify opportunities to improve spa operations and customer experiences.
Reporting and Analysis
  • Provide regular reports to management on spa operations performance and customer satisfaction.
  • Analyze data to identify trends and areas for improvement.

Requirements

We are looking for a highly skilled and experienced Spa Operations Manager who possesses:

Strong leadership and management skillsExcellent communication and interpersonal skillsAbility to analyze data and make informed decisionsKnowledge of spa operations and customer service principlesFluency in English and Spanish

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Spa Operations Manager looking for a new challenge, please submit your application.

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