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Esthetic Operations Director
hace 2 meses
About Us:
CODAGE Paris Kimpton Aysla Mallorca is a Contemporary House of Cosmetology that advocates custom-made beauty, ensuring the tolerance of its products for all skin types. We are a care expert, partnering with the largest groups, hotels, and spas in the world.
We are seeking a highly skilled and experienced Spa Operations Manager to join our team at the Kimpton Aysla Hotel in Santa Ponsa. As a key member of our management team, you will be responsible for ensuring the highest standards of hygiene and presentation, as well as implementing standard operating procedures.
Key Responsibilities:
- Develop and implement effective spa operations strategies to drive revenue and profitability.
- Ensure the highest standards of customer service and experience, aligning with our brand values.
- Manage and maintain inventory of supplies and products, ensuring optimal stock levels and minimizing waste.
- Stay up-to-date with market trends and requirements, making recommendations for improvements and innovations.
- Collaborate with the management team to achieve business objectives and goals.
- Lead and motivate a team of spa professionals, providing guidance and support to ensure excellent service delivery.
- Monitor and control expenses, ensuring efficient use of resources and minimizing costs.
- Develop and implement training programs to enhance the skills and knowledge of spa staff.
- Conduct regular audits and assessments to ensure compliance with health and safety regulations.
Requirements:
- Proven experience in spa operations management, with a strong background in luxury hospitality.
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to build relationships with colleagues, guests, and external partners.
- Knowledge of spa operations procedures and protocols, with a focus on customer service and experience.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Fluency in English and Spanish, with the ability to communicate effectively with guests and colleagues.
