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Customer Success Coach
hace 2 meses
To support our Shiji ReviewPro team, we are seeking a highly motivated and detail-oriented Customer Success Coach with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.
Key Responsibilities- Be the primary point of contact for our accounts in the DACH region.
- Establish a trusted advisor relationship with each of your assigned accounts.
- Monitor the status of onboarding of a client and help them finalize any outstanding items.
- Provide training to our clients on the ReviewPro tool and key hospitality best practices.
- Increase the adoption and engagement of features and functionality of the ReviewPro tool.
- Engage in constant proactive monitoring of client engagement and health/happiness levels with regular interactions.
- Communicate regularly with clients on new features.
- Work closely with the Customer Success Team to follow up on bugs and issues.
- Identify upsell and cross-sell opportunities.
- Support the renewal process in collaboration with the Customer Success Team and Sales Teams.
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