Guest Experience Specialist
hace 1 semana
We are seeking a skilled Guest Experience Specialist to join our team in Barcelona, managing complex guest requests and ensuring seamless stays in our extensive apartment portfolio across Europe. This role requires fluency in English, French, and Spanish, as well as strong communication, problem-solving skills, and dedication to customer satisfaction.
Key Responsibilities:
- Manage guest requests and organize visits, replacements, and repairs
- Serve as a liaison between customers and internal departments
- Communicate customer feedback and issues for product and service improvements
- Maintain professional and approachable communication via phone, email, and WhatsApp chat
- Provide updates on request status and display empathy towards guests
Salary: We offer a competitive salary range of $50,000 - $65,000 per year, commensurate with experience. Our comprehensive benefits package includes private health insurance, flexible retribution, and transportation card coverage for roles with traveling requirements.
About Us
Cataloxy is a leading provider of high-quality apartments for rent. We prioritize exceptional customer service, innovative solutions, and community engagement. If you're passionate about delivering memorable experiences, we invite you to apply for this exciting opportunity.
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