European Guest Experience Ambassador

hace 2 semanas


Barcelona, Barcelona, España Ukio A tiempo completo

**About Us**

We are Ukio, a pioneering startup headquartered in Spain with offices in major European cities. Our mission is to empower individuals to live wherever and whenever they choose.

**Our Vision**

We aim to revolutionize the traditional residential real estate market by providing fully furnished and artfully designed apartments for short-term stays. Our goal is to remove the hassle associated with finding a rental property, allowing people to plant their roots anywhere.

**Why Choose Us?**

Backed by Europe's top Venture Capital firms, we have successfully raised €27 million to propel our growth throughout Western Europe. We have been ranked among the top 10 startups in Spain by LinkedIn and are committed to building a diverse and dynamic team.

**Our Culture**

We value diversity, compassion, and honesty above all else. Our team members are dedicated, collaborative, and results-driven individuals who thrive in dynamic environments. We grant full autonomy to our team members to act as the owners of their projects and tasks.

**The Role**

We are seeking a Guest Experience Specialist to join our Ukio team in Barcelona. As a key member of our team, you will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments.

**Key Responsibilities**

  • Manage complex guest requests and organize visits, replacements, and repairs.
  • Act as a liaison between customers and internal departments (technical support, product development, sales).
  • Communicate customer feedback and issues to relevant departments for product and service improvements.

**What You'll Need**

We are looking for an individual with excellent communication skills and fluency in English and Spanish. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.

**Estimated Salary: €35,000 - €45,000 per annum**



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