European Guest Experience Ambassador
hace 2 semanas
**About Us**
We are Ukio, a pioneering startup headquartered in Spain with offices in major European cities. Our mission is to empower individuals to live wherever and whenever they choose.
**Our Vision**
We aim to revolutionize the traditional residential real estate market by providing fully furnished and artfully designed apartments for short-term stays. Our goal is to remove the hassle associated with finding a rental property, allowing people to plant their roots anywhere.
**Why Choose Us?**
Backed by Europe's top Venture Capital firms, we have successfully raised €27 million to propel our growth throughout Western Europe. We have been ranked among the top 10 startups in Spain by LinkedIn and are committed to building a diverse and dynamic team.
**Our Culture**
We value diversity, compassion, and honesty above all else. Our team members are dedicated, collaborative, and results-driven individuals who thrive in dynamic environments. We grant full autonomy to our team members to act as the owners of their projects and tasks.
**The Role**
We are seeking a Guest Experience Specialist to join our Ukio team in Barcelona. As a key member of our team, you will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments.
**Key Responsibilities**
- Manage complex guest requests and organize visits, replacements, and repairs.
- Act as a liaison between customers and internal departments (technical support, product development, sales).
- Communicate customer feedback and issues to relevant departments for product and service improvements.
**What You'll Need**
We are looking for an individual with excellent communication skills and fluency in English and Spanish. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.
**Estimated Salary: €35,000 - €45,000 per annum**
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