Guest Experience Ambassador
hace 3 semanas
Company Overview
SLS Barcelona, a five-star urban resort, offers an extraordinary experience in the heart of Barcelona's waterfront district. This luxurious hotel features 471 rooms with terraces, providing guests with idyllic views and exceptional service.
Job Description
We are seeking a Front Office Agent to join our pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will provide exceptional guest service, ensuring a high level of satisfaction.
Responsibilities:
- Arrival and Departure Processes: Ensure accurate data entry in all systems and handle cash and credit transactions efficiently.
- Guest Service: Greet and assist guests in a warm, courteous, and professional manner, resolving any issues promptly.
- Communication: Provide guests with accurate and timely information about hotel amenities, services, and local attractions.
Requirements:
- Minimum Qualifications: 2 years of Front Office experience in an upscale hotel, preferably with pre-opening experience.
- Language Skills: Fluent in Spanish and English.
- Perspectives: Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
What We Offer:
- Competitive Salary: Estimated $45,000 - $60,000 per annum, based on location and experience.
- Benefits: Discounts across the entire Ennismore family of brands and excellent career development opportunities.
- Culture: Join a team that's passionate about creating great hospitality experiences and exploring new locations.
About Us:
SLS Barcelona is part of Ennismore, a creative hospitality company rooted in culture and community. Our mission is to create unforgettable experiences for our guests and inspire a sense of belonging among our teams.
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