Experience the Art of Exceptional Guest Service
hace 2 semanas
**About Ukio**
We are a pioneering startup with headquarters in Spain, founded in Barcelona and expanding to Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.
Our approach removes the hassle around finding a rental, providing fully furnished and artfully designed apartments for stays starting at one month. We offer flexibility and choice, allowing people to plant their roots anywhere.
Backed by Europe's top Venture Capital firms, we've successfully raised a Series A investment round of €27 million, propelling our growth throughout Western Europe. We're ranked in the top 10 startups in Spain by LinkedIn and are looking to further establish ourselves in our current markets and expand into multiple new markets.
**Our Culture**
We value diversity, compassion, and honesty above all else in our team. We're looking for like-minded individuals who are dedicated, collaborative, and results-driven. As creators who thrive in dynamic environments, we grant full autonomy to our team members to act as owners of their projects and tasks.
We're a diverse group of individuals from various backgrounds, united by our passion for innovation and exceptional service. We know how to have fun and prioritize team events, ensuring everyone feels welcome and valued.
**The Role**
We're seeking an experienced Guest Experience Specialist to join our Ukio team in Barcelona. As the voice of our company, you'll be responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience.
Your excellent communication skills and fluency in English, French, and Spanish will be vital in raising the bar on Ukio's service standards. You'll work closely with internal departments to ensure seamless communication and resolve any issues that may arise.
**Responsibilities**
- Manage complex guest requests and organize visits, replacements, and repairs
- Act as a liaison between customers and internal departments (technical support, product development, sales)
**What We Offer**
We provide a fulfilling and exciting career in this nascent industry, with opportunities for growth and professional development. Our estimated salary for this role is €40,000 - €50,000 per year, depending on experience and qualifications.
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