Experience the Art of Exceptional Guest Service

hace 2 semanas


Barcelona, Barcelona, España Ukio A tiempo completo

**About Ukio**

We are a pioneering startup with headquarters in Spain, founded in Barcelona and expanding to Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.

Our approach removes the hassle around finding a rental, providing fully furnished and artfully designed apartments for stays starting at one month. We offer flexibility and choice, allowing people to plant their roots anywhere.

Backed by Europe's top Venture Capital firms, we've successfully raised a Series A investment round of €27 million, propelling our growth throughout Western Europe. We're ranked in the top 10 startups in Spain by LinkedIn and are looking to further establish ourselves in our current markets and expand into multiple new markets.

**Our Culture**

We value diversity, compassion, and honesty above all else in our team. We're looking for like-minded individuals who are dedicated, collaborative, and results-driven. As creators who thrive in dynamic environments, we grant full autonomy to our team members to act as owners of their projects and tasks.

We're a diverse group of individuals from various backgrounds, united by our passion for innovation and exceptional service. We know how to have fun and prioritize team events, ensuring everyone feels welcome and valued.

**The Role**

We're seeking an experienced Guest Experience Specialist to join our Ukio team in Barcelona. As the voice of our company, you'll be responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience.

Your excellent communication skills and fluency in English, French, and Spanish will be vital in raising the bar on Ukio's service standards. You'll work closely with internal departments to ensure seamless communication and resolve any issues that may arise.

**Responsibilities**

  • Manage complex guest requests and organize visits, replacements, and repairs
  • Act as a liaison between customers and internal departments (technical support, product development, sales)

**What We Offer**

We provide a fulfilling and exciting career in this nascent industry, with opportunities for growth and professional development. Our estimated salary for this role is €40,000 - €50,000 per year, depending on experience and qualifications.



  • Barcelona, Barcelona, España Ukio A tiempo completo

    **About Ukio**We are one of the most promising startups of 2024, founded in Barcelona and expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.**Our Approach**We provide fully furnished and artfully designed...


  • Barcelona, Barcelona, España Royal Caribbean Group A tiempo completo

    Job OverviewRoyal Caribbean Group seeks a highly skilled Personalized Guest Experience Coordinator to join our team. In this role, you will own the guest's overall experience, ensuring seamless execution of premium service that is both exceptional and memorable.Key Responsibilities:- Liaise between guests, corporate teams, and hotel departments to anticipate...


  • Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Company OverviewSLS Barcelona, a five-star urban resort, offers an extraordinary experience in the heart of Barcelona's waterfront district. This luxurious hotel features 471 rooms with terraces, providing guests with idyllic views and exceptional service. Job DescriptionWe are seeking a Front Office Agent to join our pre-opening team at SLS Barcelona....


  • Barcelona, Barcelona, España Partech Partners A tiempo completo

    **About Ukio**We are a leading provider of short-term housing solutions in Europe, with headquarters in Spain and offices in Barcelona, Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live and work freely across the continent by disrupting the traditional residential real estate market.**Our Culture**We value diversity,...


  • Barcelona, Barcelona, España Sls Hotels A tiempo completo

    We are seeking a highly skilled Luxury Guest Experience Ambassador to join our pre-opening team at SLS Barcelona. About UsSLS Barcelona is a five-star urban resort of extraordinary experiences, bringing a new variety of seaside glamour, indulgence, and excellence to Barcelona's waterfront district. Our hotel features a terrace off every guestroom, offering...


  • Barcelona, Barcelona, España Sls Hotels A tiempo completo

    Company Overview:">SLS Barcelona, a five-star urban resort, offers an extraordinary experience. Located in the heart of Barcelona's waterfront district, our hotel features a unique blend of seaside glamour, indulgence, and excellence.">Job Summary:">We are seeking a Senior Guest Experience Coordinator to join our pre-opening team. As a key member of our...


  • Barcelona, Barcelona, España Partech Partners A tiempo completo

    About Ukio: Revolutionizing Residential Real EstateOur Mission:Empower individuals to live where they want, when they want.We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term...


  • Barcelona, Barcelona, España Ukio A tiempo completo

    About UkioWe're a leading innovative startup disrupting the traditional residential real estate market. Based in Spain, with offices in Madrid, Lisbon, Berlin, and Paris, we're expanding our reach across Europe and beyond. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Unlock a World of PossibilitiesWe are seeking a highly skilled and dedicated Guest Service Expert to join our team at Empresa Reconocida. As a key member of our Rooms & Guest Services Operations, you will play a vital role in delivering exceptional experiences for our guests.About the Role:Deliver personalized service that exceeds guest expectations.Maintain...

  • Customer Service Trainee

    hace 2 semanas


    Barcelona, Barcelona, España Accor A tiempo completo

    **Sofitel Hotel in Barcelona: A Premier Destination for Business and Leisure Travelers**">">In the heart of Barcelona, surrounded by the city's rich history and culture, lies the Sofitel Hotel, a 5-star establishment that embodies the perfect blend of luxury and convenience. As a premier destination for both business and leisure travelers, our hotel offers...


  • Barcelona, Barcelona, España Sls Hotels A tiempo completo

    Company OverviewSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to the waterfront district. This SLS wonderland features a playful ambiance, VIP treatment, and theatrical experiences that meet idyllic views to set a lavish stage for the extraordinary to unfold. With a...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    Work with UsWe are Cataloxy, a fast-paced and dynamic startup based in Barcelona, Spain.Job DetailsWe are seeking a highly skilled Guest Experience Coordinator to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.Key Responsibilities Provide excellent customer service to...


  • Barcelona, Barcelona, España Ennismore A tiempo completo

    At The Hoxton, Poblenou in Barcelona, we're seeking a skilled Service Experience Manager to lead our Front Office team and deliver exceptional guest experiences. With a competitive salary of approximately €40,000 per year, you'll be part of a dynamic team that's passionate about creating memorable moments for our guests.We're an innovative hospitality...

  • Banquet Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España The Ritz-Carlton A tiempo completo

    **Key Responsibilities**Communicate service needs to chefs and stewards throughout functions, ensuring seamless execution and exceptional guest experiences. Manage food and beverage presentations, and provide detailed billing information to guests. Conduct thorough room inspections to guarantee impeccable cleanliness and presentation. Foster a culture of...

  • Service Ambassador

    hace 2 semanas


    Barcelona, Barcelona, España Sls A tiempo completo

    Role OverviewWe are seeking a highly motivated and attentive Service Ambassador to join our team at SLS Barcelona. As the face of our guests' experience, you will play a crucial role in creating unforgettable memories for our visitors.About the RolePrepare drinks exactly as our guests desire and serve delicious food with impeccable service standards.Work...


  • Barcelona, Barcelona, España Ukio A tiempo completo

    About UkioWe are one of the most promising startups in Europe, with headquarters in Spain and offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want.As a Guest Experience Specialist, you will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments....


  • Barcelona, Barcelona, España Ttec A tiempo completo

    At TTEC, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a crucial role in achieving this goal.**Job Summary:**We're seeking a highly motivated and empathetic individual to join our team as a Customer Service Representative. In this role, you'll be responsible for resolving customer issues via...


  • Barcelona, Barcelona, España Partech Partners A tiempo completo

    At Ukio, we are revolutionizing the traditional residential real estate market by providing fully furnished and artfully designed apartments for stays starting at one month. Our mission is to empower individuals to live where they want, when they want. We do this by removing all the hassle around finding a rental with no long-term contracts, security...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    We are seeking a skilled Guest Experience Specialist to join our team in Barcelona, managing complex guest requests and ensuring seamless stays in our extensive apartment portfolio across Europe. This role requires fluency in English, French, and Spanish, as well as strong communication, problem-solving skills, and dedication to customer satisfaction.Key...


  • Barcelona, Barcelona, España Emerald Stay A tiempo completo

    Company Overview: Emerald Stay is a pioneering prop-tech company that revolutionizes high-end home management in non-urban destinations. Our team is transforming the vacation rental market by creating a top-tier hospitality brand that relies on cutting-edge technology at every touchpoint. Guests can expect an extraordinary Emerald Stay experience, while...