Exceptional Hospitality Ambassador
hace 2 semanas
Company Overview: Emerald Stay is a pioneering prop-tech company that revolutionizes high-end home management in non-urban destinations. Our team is transforming the vacation rental market by creating a top-tier hospitality brand that relies on cutting-edge technology at every touchpoint. Guests can expect an extraordinary Emerald Stay experience, while homeowners can easily monitor their properties and enjoy the benefits of passive income. We have offices in Geneva and Barcelona and have secured substantial funding from prominent investors to fuel our growth. As a recognized Great Place to Work and accredited B Corp, we prioritize employee well-being and sustainability.
Salary: €35,000 - €45,000 per annum, depending on experience, plus performance-based bonuses and benefits package.
Job Description: As an Operations Executive, you will play a vital role in ensuring seamless guest experiences and supporting partners across the globe. Your primary objective is to deliver exceptional service to all stakeholders. Key responsibilities include:
- Liaising with guests before, during, and after their stay to ensure a smooth and enjoyable experience.
- Collaborating with travel agencies, transfer providers, and other partners to facilitate efficient communication and coordination.
- Managing reservations booked instantly in our Property Management System and preparing personalized proposals for individuals and groups.
- Upselling and cross-selling services such as airport transfers and at-home massages to enhance the guest experience.
- Coordinating special requests with local staff and closing and sending invoices to guests upon departure.
About You: We seek a highly motivated and adaptable individual who thrives in a fast-paced environment. A passion for delivering exceptional customer service, strong communication skills, and ability to multitask are essential. If you're eager to join a dynamic team that prioritizes innovation, sustainability, and employee satisfaction, we encourage you to apply.
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Hospitality Service Ambassador
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Hospitality Ambassador
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Hospitality Ambassador
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Hospitality Ambassador
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Hospitality Ambassador
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