Personalized Guest Experience Coordinator
hace 7 días
Royal Caribbean Group seeks a highly skilled Personalized Guest Experience Coordinator to join our team. In this role, you will own the guest's overall experience, ensuring seamless execution of premium service that is both exceptional and memorable.
Key Responsibilities:
- Liaise between guests, corporate teams, and hotel departments to anticipate every guest's needs and expectations.
- Possess outstanding hospitality, communication, and organizational skills, with effective decision-making abilities.
- Provide personalized guest service experience, executing the anticipation of guests' needs and expectations in a flawless timely manner.
Requirements:
- Minimum of two years guest-facing service experience in a luxury environment, with extensive concern resolution, concierge service, loyalty or events programming.
- Combination of education equivalent to high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities.
- Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence, resourceful thinking, and working knowledge of conflict resolution, food, and beverages.
- Ability to fulfill the above-mentioned key responsibilities and all reasonable company requests.
Salary Range:
$60,000 - $80,000 per year, depending on experience and qualifications.
About Royal Caribbean Group:
We are a world-leading cruise line committed to delivering exceptional experiences for our guests. If you share our passion for hospitality and excellence, we encourage you to apply.
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