Vacation Rental Support Expert

hace 1 semana


Madrid, Madrid, España Lodgify A tiempo completo
About Us

Lodgify is a pioneering software company revolutionizing the vacation rental industry with its innovative platform. Founded in Barcelona, we've grown to an international team of over 350 people from more than 60 different nationalities.


Job Overview

We're seeking a highly skilled Vacation Rental Support Expert to join our fully remote team. As a key member of our support team, you'll provide top-notch assistance to customers using our software, empowering them to successfully set up and grow their vacation rental businesses online.


Responsibilities
  • Provide exceptional customer support via phone, email, or chat, ensuring timely issue resolution and maintaining high customer satisfaction levels.
  • Troubleshoot and solve technical issues related to our platform, identifying and documenting bugs for continuous improvement.
  • Report customer feedback and concerns to relevant teams and follow up as necessary.

Requirements
  • Proven experience in technical customer support or a similar role, with excellent communication skills in English.
  • Patient, detail-oriented, and logical approach to problem-solving, with strong troubleshooting skills.
  • Ability to work independently, manage multiple priorities in a fast-paced environment, and maintain a positive attitude.
  • Familiarity with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
  • Availability to work weekends.

What We Offer
  • A dynamic, growing company with a truly international team, celebrating diversity and promoting a sense of belonging.
  • The freedom to work from home, with a competitive salary range: €45,000 - €55,000 per year, depending on location and experience.
  • Expense coverage for computers and gadgets, great culture, and a working environment with an international team.
  • Travel opportunities to our yearly team-building events, paid referral program, and endless opportunities for growth and development.


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