Global Technical Support Expert with Multicultural Team

hace 1 semana


Madrid, Madrid, España Cross Border Talents A tiempo completo

We are seeking a highly skilled Global Technical Support Expert to join our multicultural team at Cross Border Talents.

Job Summary

This role involves providing top-tier technical customer support to customers in the Croatian-speaking market, utilizing excellent communication skills and technical expertise to resolve issues and enhance the customer experience.

About You
  • You have a native or fluent Serbian speaker with excellent communication skills in Croatian, as well as proficiency in English.
  • You possess strong problem-solving skills, a passion for technology and troubleshooting, and the ability to work independently and manage time effectively.
  • Prior customer service or technical support experience is preferred but not required.
Key Responsibilities
  1. Provide technical support via phone, email, and chat, resolving issues and assisting with inquiries in a timely and professional manner.
  2. Maintain clear communication, offering solutions and escalating issues when necessary to ensure customer satisfaction.
  3. Stay up-to-date with product updates and company policies to provide accurate and informed support.
  4. Meet performance goals, including response times, resolution rates, and customer satisfaction metrics.
What We Offer
  • A competitive compensation package, including performance bonuses and opportunities for career growth and professional development.
  • Accommodation support for relocation to Cluj-Napoca or rental allowance to support your work-life balance.
  • Meal vouchers and comprehensive medical coverage to prioritize your well-being.
  • Transportation support for relocation to Romania to facilitate your integration into the team.
Company Overview

Cross Border Talents is a dynamic and multicultural organization that values diversity, inclusion, and employee growth. As a member of our team, you will have the opportunity to contribute to a high-impact global project, develop your technical expertise, and make a significant impact in the Croatian market.

Estimated Salary: 25,000 - 35,000 RON (approximately 5,300 - 7,300 EUR) per year, depending on experience and qualifications.



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