Product Support Expert

hace 4 días


Madrid, Madrid, España BOARD Deutschland GmbH A tiempo completo
Job Title: Product Support Expert

We are seeking a highly analytical and self-motivated Product Support Expert to join our team at BOARD Deutschland GmbH. As a Product Support Expert, you will work closely with customers and business partners to enable their success using the Board Platform.

Key Responsibilities:

  • Investigate complex incidents raised by Board users and provide timely resolutions.
  • Develop deep knowledge of the Board platform to troubleshoot and resolve technical issues.
  • Communicate with customers via email and ticketing platform on a daily basis.
  • Regularly communicate progress and statuses of investigations and fixes to stakeholders.
  • Research and document issues as Knowledge Base articles.
  • Attend and support implementation projects onsite when required.
  • Collaborate with different Board teams to resolve highly complex technical issues related to solution deployment.

Requirements:

  • Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
  • First experience with SaaS and Enterprise Performance Management (EPM) software preferred.
  • Excellent written and verbal communication skills.
  • Very good German and English knowledge, excellent Spanish knowledge.

Estimated Salary: €60,000 - €80,000 per year, depending on experience.



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