Product Support Expert
hace 4 días
We are seeking a highly analytical and self-motivated Product Support Expert to join our team at BOARD Deutschland GmbH. As a Product Support Expert, you will work closely with customers and business partners to enable their success using the Board Platform.
Key Responsibilities:
- Investigate complex incidents raised by Board users and provide timely resolutions.
- Develop deep knowledge of the Board platform to troubleshoot and resolve technical issues.
- Communicate with customers via email and ticketing platform on a daily basis.
- Regularly communicate progress and statuses of investigations and fixes to stakeholders.
- Research and document issues as Knowledge Base articles.
- Attend and support implementation projects onsite when required.
- Collaborate with different Board teams to resolve highly complex technical issues related to solution deployment.
Requirements:
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
- First experience with SaaS and Enterprise Performance Management (EPM) software preferred.
- Excellent written and verbal communication skills.
- Very good German and English knowledge, excellent Spanish knowledge.
Estimated Salary: €60,000 - €80,000 per year, depending on experience.
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