Customer Care

hace 2 semanas


Tarragona, Tarragona, España Mytheresa A tiempo completo
About the Role

We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional service to our international premium clients.

Key Responsibilities
  • Provide advisory and support services to clients regarding the order process
  • Answer customer requests via phone and email
  • Offer best-in-class customer service based on a deep understanding of e-commerce business
  • Collaborate with cross-functional teams to troubleshoot product/customer-related issues
Requirements
  • Excellent verbal and written knowledge of US English at native level
  • First experience in customer care or service-oriented industry
  • Conscientiousness when dealing with customer data
  • Flexibility and ability to work under pressure
  • Proactive and good organizational skills
What We Offer
  • Up to 32 days of holiday, depending on length of service
  • Mobile office and language courses
  • Flexible remuneration benefits
  • Private health insurance

Mytheresa is a leading global digital luxury shopping platform, and we are committed to creating a diverse and inclusive team. If you are passionate about delivering exceptional customer service and have a strong understanding of e-commerce business, we encourage you to apply for this exciting opportunity.



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