Customer Service Manager

hace 2 semanas


Tarragona, Tarragona, España Lear Corporation A tiempo completo
Customer Care & Warranty Manager

As a key member of our team, you will be responsible for leading multiple teams and working directly with our customers to ensure their satisfaction and loyalty.

The purpose of this role is centered around three main pillars: Significant Issues & Escalations, Customer Care, and Warranty Costs Management.

You will be the right fit for this role if you have an engineering background, possess an MBA or have a business mindset, and enjoy achieving goals.

However, this role may not be suitable for those who prefer to stay in their comfort zone or focus mainly on report data.

You will be responsible for building relationships with customers, managing customer complaints regarding warranties, and coordinating with our plant teams to achieve quick actions.

You will also be responsible for troubleshooting all issues in coordination with the plant and monitoring forecasts and budgeting warranty costs.

Requirements:
  • Engineering studies and business/MBA background
  • At least 3 years of professional experience in contact with OEM customers
  • Fluent in English and one other European language
What We Offer:
  • Flexible compensation plan
  • Flexitime
  • Saving plan
  • Life and accident assurance
  • Amazing location - Our E-systems Headquarters are one hour away from Barcelona and twenty minutes to the beach
  • Enjoy Lear Program
  • HQ canteen
Next Steps:

After submitting your resume, a recruiter from our team will confirm your suitability for the role and contact you for an initial interview.


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