Customer Service Director
hace 2 semanas
We are Zapiplay, a full-service marketing and design agency based in the UK and Spain. Our mission is to provide world-class solutions to medium-sized businesses worldwide. We're passionate about driving our clients' growth and looking for talented individuals who take pride in their work and enjoy having a bit of fun.
Key Responsibilities:
- Provide comprehensive and professional support to our customers via email and telephone.
- Develop and maintain in-depth knowledge of our products and services.
- Collaborate with product experts to resolve complex issues and improve product offerings.
- Contribute to the continuous improvement of our processes and the expansion of our internal knowledge base.
Requirements:
- 2+ years of professional experience in customer service and ticket management.
- Excellent analytical skills and ability to quickly adapt to new software and tasks.
- Strong communication and problem-solving skills.
- Proficiency in Spanish (C2 level) and English.
What We Offer:
- Continuous learning and training opportunities.
- Access to a wide range of resources, courses, and training materials.
- Merit-based promotion opportunities in a fast-growing environment.
We help over 2500 people every day to ensure their businesses are even more successful. Join us in our mission to provide world-class solutions and drive client growth.
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