Customer Service Director

hace 2 semanas


Tarragona, Tarragona, España Zapiplay Spain S.L A tiempo completo
Customer Service Manager

We are Zapiplay, a full-service marketing and design agency based in the UK and Spain. Our mission is to provide world-class solutions to medium-sized businesses worldwide. We're passionate about driving our clients' growth and looking for talented individuals who take pride in their work and enjoy having a bit of fun.

Key Responsibilities:

  • Provide comprehensive and professional support to our customers via email and telephone.
  • Develop and maintain in-depth knowledge of our products and services.
  • Collaborate with product experts to resolve complex issues and improve product offerings.
  • Contribute to the continuous improvement of our processes and the expansion of our internal knowledge base.

Requirements:

  • 2+ years of professional experience in customer service and ticket management.
  • Excellent analytical skills and ability to quickly adapt to new software and tasks.
  • Strong communication and problem-solving skills.
  • Proficiency in Spanish (C2 level) and English.

What We Offer:

  • Continuous learning and training opportunities.
  • Access to a wide range of resources, courses, and training materials.
  • Merit-based promotion opportunities in a fast-growing environment.

We help over 2500 people every day to ensure their businesses are even more successful. Join us in our mission to provide world-class solutions and drive client growth.



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