Customer Service Representative
hace 2 semanas
Aker BioMarine is a leading biotechnology company that develops innovative, krill-derived products for consumer health and wellness, animal nutrition, and aquaculture. Our mission is to provide high-quality, sustainable solutions that promote human and animal health while minimizing our environmental footprint.
Job Title: Customer Care RepresentativeWe are seeking a highly skilled and experienced Customer Care Representative to join our team in Tarragona, Spain. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, processing customer and internal orders, generating necessary paperwork, and maintaining accurate records.
Key Responsibilities:- Provide excellent customer service and respond to customer inquiries and complaints in a timely and professional manner.
- Process customer and internal orders in our ERP system and generate necessary paperwork for deliveries within the EU and export shipments.
- Maintain accurate records and files related to orders and customer interactions.
- Assist the Sales Department and other Supply Chain Departments as needed and provide backup support to team members.
- Maintain a good working relationship with customers by responding to all inquiries and complaints in a courteous and efficient manner.
- Education in logistics, administration, supply chain, or customer service.
- Minimum 2 years of experience in import-export, documentation, and customer service.
- Excellent English communication skills, both verbal and written. Knowledge of other languages is beneficial.
- Experience from an international company is beneficial.
- Excel and general computer knowledge.
We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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