Customer Service Representative

hace 2 semanas


Tarragona, Tarragona, España Aker Biomarine Asa A tiempo completo
About Aker BioMarine

Aker BioMarine is a leading biotechnology company that develops innovative, krill-derived products for consumer health and wellness, animal nutrition, and aquaculture. Our mission is to provide high-quality, sustainable solutions that promote human and animal health while minimizing our environmental footprint.

Job Title: Customer Care Representative

We are seeking a highly skilled and experienced Customer Care Representative to join our team in Tarragona, Spain. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, processing customer and internal orders, generating necessary paperwork, and maintaining accurate records.

Key Responsibilities:
  • Provide excellent customer service and respond to customer inquiries and complaints in a timely and professional manner.
  • Process customer and internal orders in our ERP system and generate necessary paperwork for deliveries within the EU and export shipments.
  • Maintain accurate records and files related to orders and customer interactions.
  • Assist the Sales Department and other Supply Chain Departments as needed and provide backup support to team members.
  • Maintain a good working relationship with customers by responding to all inquiries and complaints in a courteous and efficient manner.
Requirements:
  • Education in logistics, administration, supply chain, or customer service.
  • Minimum 2 years of experience in import-export, documentation, and customer service.
  • Excellent English communication skills, both verbal and written. Knowledge of other languages is beneficial.
  • Experience from an international company is beneficial.
  • Excel and general computer knowledge.
What We Offer:

We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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