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Customer Care Representative Located In Spain
hace 4 semanas
.Aker BioMarine is a leading biotechnology company developing krill-derived products for consumer health and wellness and animal nutrition. The company has a strong position in its industry.In Aker BioMarine we believe in a world where everyone has access to quality nutrition and good health without compromising the planet.We are looking for more people like us, who believe they can make a difference in the world.We are about 300 employees globally, with more than 40 nationalities, spread across all time zones and most continents. Together, we form an international, high performing, diverse and fun work environment.Working with us means you appreciate diversity, are highly skilled within your field and can cope with unexpected situations. You enjoy a fast pace, tolerate quick decisions and continuously ongoing changes. You are a true team player who "chips in" when the situation requires so.Customer Care RepresentativeWe are looking for a Customer Care representative to strengthen and assist our Customer Care team. The right person has experience within import-export, documentation and customer service, and also has strong interpersonal skills and can easily communicate in English with colleagues from all over the world. Does this sound like you? Please keep on reading.What you will do:Provide excellent Customer ServiceProcess customer and internal orders in our ERP-systemGenerate all necessary paperwork and information required for deliveries within the EU.Generate all necessary paperwork and information required for export shipments (LATAM)Oversee all paperwork associated with orders and maintain the corresponding filesTrace orders as required and notify customers of any activity concerning their order delivery.Assist the Sales Department and other Supply Chain Departments as neededBack up for team members within the Customer Care department.Maintain a good working relationship with customers by responding to all inquiries and complaints concerning invoices, shipments, inventory counts, etc., in a courteous and efficient manner.Desired characteristics:Be proactive and identify/ propose process improvementsDetailed - and multi-task orientedTeam playerStrong interpersonal skills – Ability to establish and maintain effective key business relationships with both internal staff and external contact.Qualifications:Education within logistic, administration, supply chain and customer service.Minimum 2 years of experience within import –export, documentation and customer serviceExcellent English communication skills, both verbal and written. Knowledge of other languages is beneficialExperience from an international company is beneficialExcel and general computer knowledge.The Customer Care Representative will work at our office in Tarragona, Spain. International travel may be required to some extent
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Tarragona, España Aker BioMarine A tiempo completoAker BioMarine is a leading biotechnology company developing krill-derived products for consumer health and wellness and animal nutrition. The company has a strong position in its industry. In Aker BioMarine we believe in a world where everyone has access to quality nutrition and good health without compromising the planet. We are looking for more people...
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