Strategic Account Manager for Corporate Revenue Growth
hace 7 días
About the Opportunity
Refinitiv seeks a seasoned manager to lead our Commercial Account Management team and drive revenue expansion by engaging with corporate clients. The ideal candidate will possess a proven track record of successfully leading teams, growing high-value accounts, and cultivating strong customer relationships.
About the Role
Leadership and Strategy:
- Develop and implement a comprehensive account management strategy aligned with Refinitiv's Corporates segment goals in collaboration with cross-functional teams.
- Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base.
- Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence.
- Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.
Customer Relationship Management:
- Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service.
- Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively.
- Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio.
Collaboration Internal Partners as a Customer Advocate:
- Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements.
- Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction.
- Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners.
Estimated Salary: €80,000 - €110,000 per year, depending on experience.
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