Customer Service Representative Banking Expert
hace 2 semanas
Overview
">We are a Belgian Business Process Outsourcing company providing quality services in customer experience and business consultancy for our clients. As a proud people company, we adapt to maintain a safe work environment for our employees.
">About the Role
">This position is based in Barcelona, offering an international and diverse culture, beautiful beaches, delicious gastronomic experiences, and a relaxed lifestyle. You will be working as part of our multilingual team, supporting clients with inquiries about their cards, accounts, payments, and fraud.
">Your Responsibilities
">- ">
- Handle client inquiries, technical complaints, and questions related to online banking and phone apps.">
- Provide end-to-end solutions for technical questions.">
- Assist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures.">
- Utilize call and email channels to assist clients.">
- Maintain security procedures around sensitive data.">
- Ensure accurate registration of actions taken with clients in the system.">
Requirements
">To succeed in this role, you must have a native level of Dutch and a good level of English, be interested in the banking sector, and possess excellent communication skills. You should also be able to handle sensitive data reliably.
">What We Offer
">- ">
- A competitive salary: €35,000 per year (estimated).">
- Full-time rotative shifts, Monday to Friday from 09:00 to 18:00 and weekends from 9:00 to 17:00, with two weekend days off per month.">
- Equipment provided.">
- Growing opportunities within the company.">
- Events with the team.">
- Free Spanish lessons.">
- Meal allowances possible.">
- Constant training.">
- An international environment.">
- Support from the company regarding NIE and SSN.">
About Us
">We are a dynamic and active urban community where it's difficult to get bored. Our startup and innovation hub offers exciting opportunities. If you're not interested in this project, feel free to check our other opportunities for Dutch speakers in Spain or Portugal.
">Contact Information
">Please send your CV to us to be considered for other projects or future opportunities.
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