Customer Service Representative in Banking Sector

hace 4 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview
Becoming a Customer Service Representative for our esteemed client, a leading financial services provider, offers an exciting opportunity to be part of a dynamic team. Our company is renowned for delivering top-notch customer experience and business consultancy solutions.

Salary and Benefits
We offer a competitive salary with full-time rotative shifts, spanning from Monday to Friday (09:00 - 18:00) and weekends (9:00 - 17:00), ensuring a balanced work-life schedule. This setup guarantees that you will always have two days off during the weekend. To support your personal growth, we provide ongoing training and development opportunities.

Job Description
As a Customer Service Representative, your primary responsibilities will include handling client inquiries, technical complaints, and questions related to online banking and the phone app. You will provide end-to-end solutions to technical queries, assist clients with card, account, payment status, and fraud-related issues while adhering to specific procedures. Utilizing call and email channels, you will maintain security protocols around sensitive data and ensure accurate registration of actions taken with clients in the system.

Required Skills and Qualifications
To succeed in this role, you must possess native-level Dutch and a good level of English. Having interest in the banking sector is essential, as is being an attentive listener, comfortable, and skilled at communicating with people. You should be energetic, innovative, and able to work proactively at a fast pace, handling sensitive data reliably.

Living in Barcelona
Imagine living in a vibrant beach city surrounded by coastal towns and mountains, where delightful gastronomic experiences await. Enjoy a unique blend of international and diverse culture, with sunny days, Mediterranean weather, and a relaxed lifestyle. Our attractive startup and innovation hub offers exciting opportunities for those seeking a dynamic urban life.

The estimated annual salary for this position is approximately €35,000, reflecting the costs of living in Barcelona and the requirements of the job. If you're interested in exploring other opportunities or would like us to consider you for future projects, please don't hesitate to reach out.



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