Customer Service Representative Banking Professional
hace 1 mes
Exceptional Opportunity in Customer Service
We are seeking a highly motivated and experienced Customer Service Representative to join our team in Barcelona. As the first point of contact for clients, you will play a crucial role in delivering exceptional customer experiences and providing end-to-end solutions for technical questions.
About the Role- You will handle client inquiries, complaints, and questions related to online banking and phone apps with professionalism and courtesy.
- Provide tailored solutions for technical issues and assist clients with account-related queries while adhering to specific procedures.
- Utilize call and email channels to engage with clients and address their concerns effectively.
Schedule and Benefits
- This is a full-time position with rotative shifts, including 5 days a week and 2 weekends a month.
- You will receive comprehensive training lasting 2 weeks and have access to state-of-the-art equipment.
- Enjoy a range of benefits, including meal allowances, constant training, and opportunities for growth within the company.
Requirements
- A native level of Dutch and excellent English language skills.
- A genuine interest in the banking sector and a passion for delivering exceptional customer service.
- An attentive listener with strong communication skills and the ability to work proactively at a fast pace.
Your Future Company
We are a Belgian Business Process Outsourcing company dedicated to providing quality services in customer experience and business consultancy. Our commitment to maintaining a safe work environment makes us an attractive employer for those seeking a rewarding career in customer service.
Why Barcelona?
- Experience the unique blend of international culture and diverse community.
- Enjoy the beautiful beach city surrounded by coastal towns and mountains.
- Discover the delightful gastronomic scene offering Spanish, Catalan, and world cuisines.
- Take advantage of the dynamic urban life with plenty of opportunities for leisure and entertainment.
- Relish the sunny Mediterranean climate and relaxed lifestyle.
Salary: €25,000 - €35,000 per annum, depending on experience.
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