Customer Service Specialist

hace 2 semanas


Madrid, Madrid, España M&G A tiempo completo
About Us

M&G is a leading international savings and investments business with over 170 years of history. Our purpose is to give everyone real confidence to put their money to work.

Job Description

We are seeking a skilled Custoner Service Specialist to join our team in providing exceptional customer service and support in the financial markets sector. Key responsibilities include:

  • Responding to client telephone enquiries, prioritising and escalating when necessary
  • Handling incoming emails and post, as well as creating and updating presentations and spreadsheets
  • Providing support on translations and translation reviews, and distributing marketing information to clients
  • Managing diaries, arranging meetings, and supporting the Events Team
  • Creating and maintaining client databases and mailing lists, liaising with Investment Sales Department
  • Assisting the sales team with diverse client reporting and administrative workload, as well as internal reporting requirements

The ideal candidate will have:

  • A University diploma or higher qualification
  • Previous experience in asset management and financial markets
  • Fluency in Spanish and English, both spoken and written
  • Experience working in an international environment
  • Advanced MS Powerpoint, Word, and Excel skills
  • Excellent organisational skills and a team player attitude
About the Role

This is a full-time position offering a competitive salary of approximately £35,000-£45,000 per year, depending on experience, plus benefits such as flexible working arrangements and workplace accommodations. We offer a diverse and inclusive culture, underpinned by our policies and employee-led networks.

Why Join Us?

At M&G, we strive to create an exceptional place to work for exceptional talent. We welcome applications from individuals who share our values and are passionate about delivering outstanding results in a collaborative and dynamic environment.



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