Customer Service Specialist
hace 2 semanas
M&G is a leading international savings and investments business with over 170 years of history. Our purpose is to give everyone real confidence to put their money to work.
Job DescriptionWe are seeking a skilled Custoner Service Specialist to join our team in providing exceptional customer service and support in the financial markets sector. Key responsibilities include:
- Responding to client telephone enquiries, prioritising and escalating when necessary
- Handling incoming emails and post, as well as creating and updating presentations and spreadsheets
- Providing support on translations and translation reviews, and distributing marketing information to clients
- Managing diaries, arranging meetings, and supporting the Events Team
- Creating and maintaining client databases and mailing lists, liaising with Investment Sales Department
- Assisting the sales team with diverse client reporting and administrative workload, as well as internal reporting requirements
The ideal candidate will have:
- A University diploma or higher qualification
- Previous experience in asset management and financial markets
- Fluency in Spanish and English, both spoken and written
- Experience working in an international environment
- Advanced MS Powerpoint, Word, and Excel skills
- Excellent organisational skills and a team player attitude
This is a full-time position offering a competitive salary of approximately £35,000-£45,000 per year, depending on experience, plus benefits such as flexible working arrangements and workplace accommodations. We offer a diverse and inclusive culture, underpinned by our policies and employee-led networks.
Why Join Us?At M&G, we strive to create an exceptional place to work for exceptional talent. We welcome applications from individuals who share our values and are passionate about delivering outstanding results in a collaborative and dynamic environment.
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