![Msx International Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Quality Assurance Specialist
hace 17 horas
We are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team at Msx International Inc.
About the RoleThis is a challenging and rewarding opportunity for a quality-focused individual to evaluate and improve customer service interactions.
Main Responsibilities:- Monitor and assess customer service interactions to ensure compliance with project guidelines and high-quality service delivery.
- Analyze individual and team performance, providing actionable feedback and recommendations for improvement.
- Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.
- Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.
To be successful in this role, you will need:
- In-depth understanding of quality assurance processes and methodologies.
- Strong verbal and written communication skills.
- Analytical skills with the ability to identify trends, interpret data, and provide insights.
- Experience in coaching and developing agents to enhance their skills.
As a valued member of our team, you can expect:
- A competitive salary range of $60,000 - $80,000 per annum.
- The opportunity to work with a global company with a strong presence in the automotive sector.
- A comprehensive training program to enhance your skills and knowledge.
- A collaborative and dynamic work environment.
Please note that the salary estimate is based on national averages and may vary depending on location and experience.
-
Customer Service Quality Assurance Specialist
hace 18 horas
Madrid, Madrid, España Msx International Inc. A tiempo completoAbout the RoleAs a Customer Service Quality Assurance Specialist at Msx International Inc., you will play a vital role in ensuring that our customer service interactions meet the highest standards of quality and excellence. This is an exciting opportunity to work with a talented team of professionals in an internationally consolidated company.Main...
-
Quality Assurance Specialist
hace 2 meses
Madrid, Madrid, España Msx International Inc. A tiempo completoQuality Assurance SpecialistThe Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer...
-
Quality Assurance Specialist
hace 2 meses
Madrid, Madrid, España Msx International Inc. A tiempo completoJob Title: Quality Assurance SpecialistAbout the Role:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. This role involves close collaboration with the customer service team and team leaders to identify...
-
Quality Assurance Specialist
hace 2 meses
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoQuality Assurance SpecialistAbout the Role:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. This role involves close collaboration with the customer service team and team leaders to identify areas for...
-
Customer Experience Quality Assurance Specialist
hace 17 horas
Madrid, Madrid, España Msx International A tiempo completo**About the Role**We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team at Msx International. As a key member of our customer service team, you will be responsible for ensuring that our interactions with customers meet the highest standards of quality and excellence.Main Responsibilities:Quality Monitoring:...
-
Quality Assurance Specialist
hace 4 días
Madrid, Madrid, España Msx International A tiempo completoAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for monitoring and evaluating the quality of customer service interactions.
-
Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Vestas Wind Systems A tiempo completoQuality Assurance SpecialistAbout the Role:Vestas is seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest level of quality in our supplier base.Key Responsibilities:Develop and implement quality assurance strategies for our suppliersConduct site audits and supplier assessments to ensure...
-
Quality Assurance Specialist Expert
hace 17 horas
Madrid, Madrid, España Msx International Inc. A tiempo completoJob OverviewRole DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at MSX International Inc. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.Key ResponsibilitiesThe successful candidate will be responsible for monitoring and evaluating customer...
-
Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Msx International Inc. A tiempo completoSeeking a Quality Assurance Specialist to monitor and evaluate customer service interactions, ensuring compliance with project guidelines and high-quality service delivery.Main Responsibilities:Quality Monitoring:Regularly review and assess customer service interactions to ensure agents meet quality standards and follow correct proceduresPerformance...
-
Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Straumann Group A tiempo completoAbout the Role:Straumann Group is a global leader in tooth replacement and orthodontic solutions, and we're looking for a Quality Assurance Specialist to join our Supply Chain Compliance team.Key Responsibilities:Inspect quality certificates for incoming goods and ensure product release in SAP.Process and document Supply Chain related non-conformities, CAPA...
-
Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Exeltis A tiempo completo**Job Title:** Quality Assurance Specialist**About the Role:** We are seeking a highly skilled Quality Assurance Specialist to join our team at Exeltis. The ideal candidate will be responsible for ensuring that our quality systems are established, implemented, and maintained in each market in scope.Key Responsibilities:• Keep the documentation of the...
-
Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España Straumann Group A tiempo completoJob DescriptionThe Straumann Group, a global leader in tooth replacement and orthodontic solutions, is seeking a Quality Assurance Specialist to ensure the conformity and quality of products and services provided by external parties. This role involves working closely with internal and external partners and support functions in a proactive and...
-
Senior Quality Assurance Specialist
hace 2 horas
Madrid, Madrid, España Pentasia A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Pentasia. As a key member of our quality assurance department, you will play a critical role in ensuring the highest quality of our digital asset integration services.
-
Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Https:Www.Pcrecruiter.NetSitemap A tiempo completoJob OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at PC Recruiter. This role is responsible for implementing and maintaining a total quality culture within the company, ensuring compliance with regulatory requirements such as MDR, ISO 13485, and ISO 9001.
-
Quality Assurance Specialist
hace 3 semanas
Madrid, Madrid, España SEL A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team in Madrid, Spain. In this role, you will be responsible for ensuring the highest quality standards across various disciplines within SEL.Key ResponsibilitiesThe Quality Assurance Specialist will have a typical day filled with:Partnering with stakeholders to identify...
-
Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Board International A tiempo completoAbout the Role:We're seeking a skilled Quality Assurance Specialist to join our team. In this role, you'll be responsible for ensuring the highest quality of our software products. Your attention to detail and analytical skills will be essential in identifying and resolving issues. If you're passionate about delivering exceptional results and have a keen eye...
-
Senior Quality Assurance Specialist
hace 4 semanas
Madrid, Madrid, España Nn Group A tiempo completo**Job Title:** Senior Quality Assurance SpecialistWe are seeking a skilled Senior Quality Assurance Specialist to join our team at Nn Group. As a key member of our QA team, you will be responsible for ensuring the high quality of our technology solutions.Key Responsibilities:Identify potential malfunctions and determine their importance levelMonitor the...
-
Quality Assurance Expert
hace 18 horas
Madrid, Madrid, España Qualifyze A tiempo completoAbout Qualifyze Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry. We connect manufacturers, suppliers, and auditors globally to ensure compliance with GxP standards. Our track record of over 3,000 audits across 85+ countries has earned us recognition as the all-in-one partner for quality...
-
Madrid, Madrid, España Autoliv Mexico A tiempo completoAbout the RoleWe are seeking a Quality Assurance Specialist to join our team at Autoliv Mexico. As a Quality Resident, you will be responsible for monitoring the quality of our parts at the Service Location.Key ResponsibilitiesProactively monitor and report on inspection/containment activity for Autoliv at the Service Location.Investigate, analyze, verify,...
-
Dutch Language Quality Assurance Professional
hace 17 horas
Madrid, Madrid, España Msx International A tiempo completoMsx International is seeking a highly skilled Dutch Language Quality Assurance Specialist to join their team. As a key member of the customer service department, you will be responsible for evaluating and improving the quality of interactions with customers in Dutch and French, while maintaining high standards of professionalism and customer satisfaction.The...