Customer Service Quality Assurance Specialist

hace 1 día


Madrid, Madrid, España Msx International Inc. A tiempo completo

About the Role
As a Customer Service Quality Assurance Specialist at Msx International Inc., you will play a vital role in ensuring that our customer service interactions meet the highest standards of quality and excellence. This is an exciting opportunity to work with a talented team of professionals in an internationally consolidated company.

Main Responsibilities
Our ideal candidate will be responsible for monitoring and evaluating customer service interactions, providing feedback and recommendations to improve agent performance, and ensuring compliance with internal guidelines and industry standards. The successful candidate will also conduct regular audits of customer service processes, identify areas for improvement, and suggest practical solutions to enhance the customer experience.

Key Skills and Qualifications
To excel in this role, you will need to possess a deep understanding of quality assurance processes and methodologies, particularly in a customer service environment. Native or bilingual proficiency in French and Dutch, along with advanced English knowledge, is essential. You will also require strong verbal and written communication skills, analytical skills, and the ability to identify trends and provide insights that contribute to improved performance.

Benefits and Compensation
We offer a competitive salary of $55,000 per annum, 22 working days according to collective bargaining agreement, plus 4 extra days, and access to our MSX Bazaar collective purchasing portal with great discounts for employees. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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