Technical Support Manager

hace 4 semanas


Madrid, Madrid, España Ingenico A tiempo completo

At Ingenico, we are seeking a highly skilled Technical Support Manager to join our team. As a key member of our operations team, you will be responsible for managing the repair and technical support team to ensure the resolution of different field/repair/customer incidents.

Main Responsibilities:

  • Manage the repair & technical team and the subcontract partner
  • Direct contact with partner operation manager
  • Lead the weekly production meetings reviewing capacity, output, and SLA performance
  • Be accountable for all aspects of the Iberian repair centers performance

Requirements:

  • Technical degree from University or a degree in Engineering
  • At least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams
  • Operational level of English (B2/C1) and speak Spanish fluently

We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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