Technical Support Manager
hace 4 semanas
About the Role:
Ingenico is seeking a highly skilled Technical Support Manager to join our team. As a key member of our technical operations team, you will be responsible for managing the repair and technical support team to ensure the resolution of field/repair/customer incidents.
Main Responsibilities:
- Manage the repair & technical team and the subcontract partner
- Direct contact with partner operation manager
- Lead the weekly production meetings reviewing capacity, output, and SLA performance
- Be accountable for all aspects of the Iberian repair centers performance, covering delivery, quality, and financial
- Gather and analyze data to support business reviews as required, covering weekly performance review and monthly financial reviews
- Provide technical support to internal departments, customers, and partners
- Ensure the correct resolution of incidents in the field
- Provide training of new products to partners
- Ensure the correct functioning of the different services, such as the software catalogue or the remote keyloading
- Continuously check PCI compliance and participate in the PCI audits
Requirements:
- Technical degree from University or a degree in Engineering
- At least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams
- At least an operational level of English (B2/C1) and speak Spanish fluently
Important Skills:
- Knowledge about repair activities
- Ability to be assertive and communicate effectively
- Ability to work on your own initiative to demanding timescales
- Experience in data analysis and report generation
We Embrace Diversity and Inclusion:
Ingenico is an equal opportunity employer and does not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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