Technical Support Manager

hace 4 semanas


Madrid, Madrid, España Ingenico A tiempo completo

About the Role:

Ingenico is seeking a highly skilled Technical Support Manager to join our team. As a key member of our technical operations team, you will be responsible for managing the repair and technical support team to ensure the resolution of field/repair/customer incidents.

Main Responsibilities:

  • Manage the repair & technical team and the subcontract partner
  • Direct contact with partner operation manager
  • Lead the weekly production meetings reviewing capacity, output, and SLA performance
  • Be accountable for all aspects of the Iberian repair centers performance, covering delivery, quality, and financial
  • Gather and analyze data to support business reviews as required, covering weekly performance review and monthly financial reviews
  • Provide technical support to internal departments, customers, and partners
  • Ensure the correct resolution of incidents in the field
  • Provide training of new products to partners
  • Ensure the correct functioning of the different services, such as the software catalogue or the remote keyloading
  • Continuously check PCI compliance and participate in the PCI audits

Requirements:

  • Technical degree from University or a degree in Engineering
  • At least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams
  • At least an operational level of English (B2/C1) and speak Spanish fluently

Important Skills:

  • Knowledge about repair activities
  • Ability to be assertive and communicate effectively
  • Ability to work on your own initiative to demanding timescales
  • Experience in data analysis and report generation

We Embrace Diversity and Inclusion:

Ingenico is an equal opportunity employer and does not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


  • Technical Support Manager

    hace 4 semanas


    Madrid, Madrid, España Ingenico A tiempo completo

    At Ingenico, we are seeking a highly skilled Technical Support Manager to join our team. As a key member of our operations team, you will be responsible for managing the repair and technical support team to ensure the resolution of different field/repair/customer incidents.Main Responsibilities:Manage the repair & technical team and the subcontract...


  • Madrid, Madrid, España Amazon A tiempo completo

    About the Role:We are seeking a highly skilled and experienced Technical Support Manager to lead our Robotics Technical Support team in Melbourne, Australia.As a Technical Support Manager, you will be responsible for managing a team of technical experts who provide support for Amazon's robotic services, applications, and platforms.You will work closely with...


  • Madrid, Madrid, España Amazon A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Technical Support Manager to lead our Robotics Technical Support team. As a key member of our Amazon Robotics team, you will be responsible for managing a team of technical experts who provide support for our robotic services and applications.Key Responsibilities:Manage and lead a team of technical...


  • Madrid, Madrid, España Amazon A tiempo completo

    Job SummaryAmazon Robotics is seeking a highly skilled and experienced Technical Support Manager to lead our Robotics Technical Support team in Melbourne, Australia. As a key member of our global squad of talented engineers, you will be responsible for managing, recruiting, and mentoring a team of technical experts to resolve technical issues and maintain...


  • Madrid, Madrid, España Amazon A tiempo completo

    Job Summary: We are seeking a skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers. You will work closely with our customers to understand...


  • Madrid, Madrid, España Insud Pharma A tiempo completo

    **Job Summary:**We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team at Insud Pharma. This role is crucial to ensure the smooth operation of our technological systems and provide essential support to our employees.**Key Responsibilities:**Lead and manage a Level 1 and 2 technical support team,...

  • Technical Account Manager

    hace 4 semanas


    Madrid, Madrid, España Amazon A tiempo completo

    About the RoleAWS Enterprise Support is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Key ResponsibilitiesHelp craft and execute strategies to drive our customers'...


  • Madrid, Madrid, España Mygwork A tiempo completo

    Unlock Your Customers' Potential with AWS Enterprise SupportAs a Technical Account Manager for AWS Enterprise Support, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Our team is dedicated to helping customers of all industries and sizes gain the best value and service...


  • Madrid, Madrid, España Tradedoubler A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Manager to lead our client delivery efforts. As a key member of our team, you will be responsible for ensuring seamless technical support and implementation services to our clients.Key ResponsibilitiesLead client implementations across Tradedoubler products, ensuring efficient and quality delivery...


  • Madrid, Madrid, España Ingenico A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support and Repair Operations Manager to join our team at Ingenico. As a key member of our organization, you will be responsible for managing the repair and technical support team, ensuring the resolution of field and repair customer incidents, and providing technical support to internal departments,...

  • Technical Support Lead

    hace 3 días


    Madrid, Madrid, España Tradedoubler A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Client Manager to join our team at Tradedoubler. As a Technical Client Manager, you will be responsible for delivering exceptional technical support and client implementation services to our clients.Main Responsibilities:Manage the Tradedoubler affiliate platform on behalf of our advertisersProvide...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    The RoleAs a Technical Account Manager at AWS Enterprise Support, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Key Responsibilities:Craft and execute strategies to drive customer adoption and use of AWS services.Represent AWS within a customer's environment and drive...


  • Madrid, Madrid, España Amazon A tiempo completo

    About the Role:Amazon Robotics is seeking a skilled leader to join our team as a Robotics Technical Support Manager. As a key member of our global squad, you will play a crucial role in resolving technical issues and maintaining Amazon's robotic services, applications, and platforms.Key Responsibilities:Manage, recruit, interview, hire, coach, and mentor...


  • Madrid, Madrid, España Ingenico A tiempo completo

    About the RoleIngenico is a global leader in payments acceptance solutions, and we're seeking a skilled Technical Support and Repair Manager to join our team. As a trusted technology partner for merchants, banks, and other customers, we enable the global ecosystem of payments acceptance with our world-class terminals, solutions, and services.Main...


  • Madrid, Madrid, España Aircall A tiempo completo

    About AircallAircall is a cutting-edge technology company that values human connections. Backed by over $220 million in investment since 2015, we create innovative solutions to empower our customers with accessible, transparent, and collaborative communication. Our culture is built on the cornerstone of conversation, where every voice matters, regardless of...


  • Madrid, Madrid, España Amazon A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from AWS services.Key ResponsibilitiesProvide technical support to resolve...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewThe ideal candidate will provide technical support to customers and partners, ensuring a seamless experience with our products. This role requires expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols, and Firewall Central Management Systems.ResponsibilitiesProvide technical support to customers and...


  • Madrid, Madrid, España Air Liquide A tiempo completo

    At Air Liquide Healthcare, we are dedicated to providing medical gases and home healthcare services with the highest standards of safety and quality. As an Iot Technical Support Specialist, you will be part of our innovation team based in Madrid, Spain, which specializes in medical gases and has set up an innovation team with IOT expertise.We are launching...

  • Technical Client Manager

    hace 4 semanas


    Madrid, Madrid, España Tradedoubler Se A tiempo completo

    Job Title: Technical Client ManagerAbout the Role:We are seeking a highly skilled Technical Client Manager to join our team at Tradedoubler. As a Technical Client Manager, you will be responsible for delivering technical support and solutions to our clients, ensuring their successful implementation of our products and services.Main Responsibilities:Manage...


  • Madrid, Madrid, España Amazon A tiempo completo

    As a Technical Account Manager for AWS Enterprise Support, you will play a critical role in helping our customers achieve their business goals by providing expert guidance and support for their cloud infrastructure.Key responsibilities include developing trusting relationships with customers, understanding their business needs and drivers, reviewing service...