Robotics Technical Support Manager

hace 1 semana


Madrid, Madrid, España Amazon A tiempo completo

Job Summary: We are seeking a highly skilled and experienced Technical Support Manager to lead our Robotics Technical Support team. As a key member of our Amazon Robotics team, you will be responsible for managing a team of technical experts who provide support for our robotic services and applications.

Key Responsibilities:

  • Manage and lead a team of technical experts to provide support for our robotic services and applications.
  • Develop and implement strategies to improve team performance and productivity.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to perform their jobs effectively.
  • Identify and implement process improvements to increase efficiency and reduce costs.
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 4+ years of management or direct team leader experience in a complex technical support environment.
  • Proven track record of developing and implementing strategies to improve team performance and productivity.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills.

Preferred Qualifications:

  • 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
  • 3+ years of relevant engineer technical support hands-on experience.
  • Relevant industry certification(s) in any broad technical domain.

About Amazon:

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.



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