Technical Support Portfolio Manager

hace 1 semana


Madrid, Madrid, España Aircall A tiempo completo
About Aircall

Aircall is a cutting-edge technology company that values human connections. Backed by over $220 million in investment since 2015, we create innovative solutions to empower our customers with accessible, transparent, and collaborative communication. Our culture is built on the cornerstone of conversation, where every voice matters, regardless of background or location.

Our Mission

Deliver world-class customer and employee experiences through operational excellence, drive feedback channels, and foster a customer-obsessed culture at Aircall.

The Role

We are seeking a talented Systems Specialist to join our Support Operations and Strategy team, responsible for managing and maintaining our customer-facing technology portfolio. The ideal candidate will have an eye for continuous improvement, follow best practices, and collaborate closely with cross-functional teams to ensure requirements are met.

Key Responsibilities:
  • Manage and maintain our customer-facing technology portfolio
  • Drive ongoing improvements to our ecosystem and evaluate new technologies
  • Handle technical requests from the Support team to improve internal tooling
  • Work alongside Support Enablement, Data Analyst, Knowledge Managers, and Project Managers to deliver operations projects
Requirements:
  • Technical SME with our Customer Support tools
  • Strong collaboration and communication skills
  • Ability to work in an Agile environment
About You

You will be working closely with our Business Solutions & Transformation team to ensure clear communication and awareness of business needs. In this role, you will have the opportunity to become a technical expert with our Customer Support tools, handle technical requests, and drive improvements to our ecosystem.

Estimated Salary: $90,000 - $120,000 per year

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