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Pricing System Specialist with Salesforce Expertise
hace 2 meses
At Medtronic, we're committed to alleviating pain, restoring health, and extending life. As a Pricing System Specialist with Salesforce expertise, you'll play a critical role in our Global Offer Development and Pricing Systems Team. Your primary responsibility will be to provide top-notch support to our global pricing and contracting community, ensuring seamless system usage and driving corporate efficiency.
Key Responsibilities- Provide first-level support for end-users of Vendavo, Salesforce, and other pricing tools, answering 'how-to' questions and resolving issues.
- Interact with internal and external teams to resolve complex system issues.
- Communicate with end-users in English via phone and email.
- Perform remote user support, resolving issues on customer workstations.
- Conduct root cause analysis for recurring tickets, tracking and delivering upon agreed SLAs.
- Explain new and current system functionalities to end-users, including COEs, Sales, and Finance teams.
- Deliver and provide ad-hoc trainings on system and process capabilities to various stakeholders.
- Support audit activities on a quarterly basis, as needed.
- Maintain knowledge bases on tools and related processes.
- Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
- Fluent English skills.
- Affinity towards systems and technology.
- Proven analytical and problem-solving skills with an anticipatory approach.
- Intermediate to advanced Salesforce skills.
- Advanced Excel/Power Query skills.
- Help Desk Experience.
- Additional language skills, preferably in Spanish, Portuguese, Mandarin, or Japanese.
- Team player skills with strong attention to detail.
- Experience with Windows OS, MS Office, Service Now, and remote support tools.
- Strong collaborative skills and ability to work across time zones.
- Customer-oriented and multitasking skills with a can-do attitude.
- Process modeling skills with experience in drawing and framing logical conclusions.
- A previous team supervisory role.
Medtronic offers a competitive salary and flexible benefits package. We recognize our employees' contributions and share in their success. Our benefits and compensation plans are designed to support you at every career and life stage.
