Pricing System Support Specialist
hace 3 días
Careers that Change Lives
As a member of the Global Offer Development and Pricing Systems Team at Medtronic, you will play a crucial role in supporting our customers and patients. We are seeking a skilled Pricing System Support Specialist to join our team.
Key Responsibilities- Provide first-level support for end-users of Vendavo/SFDC/Pros and other Pricing tools, answering "how to" questions and resolving issues.
- Interact with internal and external teams to resolve complex system issues.
- Communicate with end-users in English via phone, email, or remote support.
- Perform root cause analysis for recurring tickets and track SLAs.
- Explain new and current system functionalities to end-users.
- Deliver ad-hoc trainings on system and process capabilities.
- Support audit activities and maintain knowledge bases on tools and related processes.
- Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
- Fluent English skills.
- Affinity towards systems and technology.
- Proven analytical and problem-solving skills.
- Intermediate to advanced SFDC skills.
- Advanced Excel/Power Query skills.
We offer a competitive salary and benefits package, including a flexible working environment and annual incentive plan.
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