Pricing System Support Specialist

hace 6 días

Madrid, Madrid, España Medtronic A tiempo completo
About the Role

At Medtronic, we're committed to alleviating pain, restoring health, and extending life. As a key member of our Global Offer Development and Pricing Systems Team, you'll play a vital role in helping us achieve this mission.

Job Summary

We're seeking a highly skilled Pricing System Support Specialist to join our team. As a Pricing System Support Specialist, you'll provide expert guidance to our end-users on our pricing systems landscape, including Vendavo Enterprise suite, Salesforce Pricing Requests, and other emerging commercial enablement tools.

Key Responsibilities
  • Provide first-level support for end-users of Vendavo/SFDC/Pros and other Pricing tools, answering 'how to' questions regarding the tools and standard processes.
  • Interact with internal and/or external teams to resolve complex system issues.
  • Communicate with end-users in English by phone and email.
  • Perform root cause analysis for recurring tickets, tracking, and delivering upon agreed SLAs.
  • Deliver and/or provide ad-hoc training on system and process capabilities to various stakeholders.
  • Support audit activities on a quarterly basis where assistance is needed.
  • Set and maintain knowledge bases on the tools and related processes.
Requirements
  • Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
  • Fluent English skills.
  • Affinity towards systems and technology.
  • Proven analytical and problem-solving skills with an anticipatory approach.
  • Intermediate to advanced SFDC skills.
  • Advanced Excel/Power Query skills.
  • Help Desk Experience.
Preferred Qualifications
  • Additional language skills, preferably in Spanish/Portuguese/Mandarin/Japanese.
  • Team player skills with strong attention to detail.
  • Experience with Windows OS, MS Office, Service Now (or similar incident management tools) and remote support tools.
  • Strong collaborative skills and ability to work across time zones.
  • Customer-oriented and multitasking skills with a can-do attitude.
  • Process modeling skills (functional and operational) with experience in drawing and framing logical conclusions.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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