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Pricing System Support Specialist
hace 2 meses
At Medtronic, we're committed to alleviating pain, restoring health, and extending life. As a Pricing System Support Specialist, you'll play a critical role in our Global Offer Development and Pricing Systems Team, working closely with our customers, patients, and internal stakeholders to drive corporate efficiency and improve user satisfaction.
Key Responsibilities- Provide first-level support for end-users of Vendavo, Salesforce, and other pricing tools, answering 'how-to' questions and resolving issues.
- Interact with internal and external teams to resolve complex system issues, communicating with end-users in English via phone, email, or remote support.
- Perform root cause analysis for recurring tickets, tracking and delivering upon agreed SLAs.
- Explain new and current system functionalities to end-users, including COEs, Sales, and Finance teams.
- Deliver and provide ad-hoc trainings on system and process capabilities to various stakeholders.
- Support audit activities on a quarterly basis, as needed.
- Maintain knowledge bases on tools and related processes.
- Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
- Fluent English skills.
- Affinity towards systems and technology.
- Proven analytical and problem-solving skills with an anticipatory approach.
- Intermediate to advanced Salesforce skills.
- Advanced Excel/Power Query skills.
- Help Desk Experience.
- Nice to Have: Additional language skills, team player skills, experience with Windows OS, MS Office, Service Now, and remote support tools.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity. Our mission unites a global team of 90,000+ passionate people. We're engineers at heart, putting ambitious ideas to work to generate real solutions for real people.
