Pricing System Specialist with Salesforce Expertise

hace 1 mes


Madrid, Madrid, España Medtronic A tiempo completo
Careers that Change Lives

At Medtronic, we are committed to alleviating pain, restoring health, and extending life. As a member of our Global Offer Development and Pricing Systems Team, you will play a critical role in supporting our customers and patients.

A Day in the Life

As a Pricing System Specialist with Salesforce expertise, you will be responsible for providing first-level support to end-users of Vendavo/SFDC/Pros and other pricing tools. Your tasks will include:

  • Providing guidance on system usage, driving corporate efficiency, and improving user satisfaction
  • Resolving client pricing and contracting system issues quickly and accurately
  • Communicating with end-users in English by phone, mail, or remote support
  • Performing root cause analysis for recurring tickets and tracking SLAs
  • Explaining new and current system functionalities to end-users
  • Delivering ad-hoc trainings on system and process capabilities
  • Supporting audit activities on a quarterly basis
Must-Haves

To be successful in this role, you will need:

  • Bachelor's or master's degree with 3-5 years of experience in support desk or incident management
  • Fluent English skills
  • Affinity towards systems and technology
  • Proven analytical and problem-solving skills with an anticipatory approach
  • Intermediate to advanced SFDC skills
  • Advanced Excel/Power Query skills
  • Help Desk Experience
Nice-to-Haves

While not required, the following skills and experience would be beneficial:

  • Additional language skills, preferably in Spanish/Portuguese/Mandarin/Japanese
  • Team player skills with strong attention to detail
  • Experience with Windows OS, MS Office, Service Now, and remote support tools
  • Strong collaborative skills and ability to work across time zones
  • Customer-oriented and multitasking skills with a can-do attitude
  • Process modelling skills with experience in drawing and framing logical conclusions

#LI-Hybrid



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