Pricing System Analyst
hace 1 mes
About the Role
At Medtronic, we're committed to alleviating pain, restoring health, and extending life. As a Pricing System Analyst, you'll play a critical role in helping us achieve this mission.
Key Responsibilities
- Provide first-level support for end-users of Vendavo/SFDC/Pros and other Pricing tools, answering "how-to" questions and resolving complex system issues.
- Communicate with end-users in English by phone, mail, or remote support.
- Perform root cause analysis for recurring tickets, track, and deliver upon agreed SLAs.
- Explain new and current system functionalities to end-users, including COEs, Sales, and Finance teams.
- Deliver and/or provide ad-hoc trainings on system and process capabilities to various stakeholders.
- Support Audit activities on a quarterly basis, as needed.
Requirements
- Bachelor's degree in any related area.
- Two or more years of experience in support desk or incident management, providing support to other Pricing tools.
- Fluent English skills.
- Help desk experience.
- Intermediate to advanced SFDC skills.
- Experience with Windows OS, MS Office, Service Now, and remote support tools.
Benefits and Compensation
Medtronic offers a competitive salary and flexible benefits package, recognizing the contributions of our employees and sharing in their success. We're committed to supporting our employees' lives and careers, with a wide range of benefits and resources designed to help them thrive.
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