Pricing System Support Specialist

hace 1 semana

Madrid, Madrid, España Medtronic A tiempo completo
About the Role

We are seeking a highly skilled and experienced Pricing System Support Specialist to join our Global Offer Development and Pricing Systems Team. As a key member of our team, you will be responsible for providing expert support to our global pricing and contracting community, ensuring the seamless operation of our pricing systems landscape.

Key Responsibilities

  • Provide first-level support for end-users of Vendavo/SFDC/Pros and other pricing tools, answering "how to" questions and resolving issues.
  • Interact with internal and external teams to resolve complex system issues, communicating with end-users in English by phone, mail, or remote user support.
  • Perform root cause analysis for recurring tickets, tracking and delivering upon agreed SLAs.
  • Explain new and current system functionalities to end-users, delivering and/or providing ad-hoc trainings on system and process capabilities.
  • Support audit activities on a quarterly basis, setting and maintaining knowledge bases on tools and related processes.

Requirements

  • Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
  • Fluent English skills, with additional language skills a plus.
  • Affinity towards systems and technology, with proven analytical and problem-solving skills.
  • Intermediate to advanced SFDC skills, advanced Excel/Power Query skills, and help desk experience.

What We Offer

We offer a competitive salary and benefits package, including a flexible working environment, annual incentive plan, pension scheme, and group discount on healthcare insurance. We also provide training possibilities, an employee assistance program, and a global recognition program.

About Medtronic

We are Medtronic, a global healthcare technology leader that boldly attacks the most challenging health problems facing humanity. Our mission is to alleviate pain, restore health, and extend life, and we empower insight-driven care, experiences that put people first, and better outcomes for our world.

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