Pricing System Help Desk Specialist With Salesforce Expertise

hace 3 horas

Madrid, Madrid, España Medtronic A tiempo completo
About the Role

We are seeking a highly skilled and experienced Pricing System Help Desk Specialist to join our Global Offer Development and Pricing Systems Team. As a key member of our team, you will be responsible for providing expert support and guidance to our end-users in the use of our pricing systems landscape, including Vendavo Enterprise suite and Salesforce Pricing Requests.

Key Responsibilities
  • Provide first-level support for end-users of Vendavo/SFDC/Pros and other Pricing tools, answering "how to" questions regarding the tools and standard processes.
  • Interact with internal and/or external teams to resolve complex system issues.
  • Communicate with end-users in English by phone, mail, and remote user support.
  • Perform tickets root cause analysis for recurring tickets, tracking and delivering upon agreed SLAs.
  • Explain new and current system functionalities to end-users (COEs, Sales, Finance).
  • Deliver and/or provide ad-hoc trainings on system and process capabilities to various stakeholders.
  • Support Audit activities on a quarterly basis where assistance is needed.
  • Set and maintain knowledge bases on the tools and related processes.
Requirements
  • Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
  • Fluent English skills.
  • Affinity towards systems and technology.
  • Proven analytical and problem-solving skills with an anticipatory approach.
  • Intermediate to advanced SFDC skills.
  • Advanced Excel/Power Query skills.
  • Help Desk Experience.
  • Nice to Haves: Additional language skills, team player skills with strong attention to detail, experience with Windows OS, MS Office, Service Now (or similar incident management tools), and remote support tools.
About Medtronic

Medtronic is a global leader in medical technology, with a mission to alleviate pain, restore health, and extend life. We are a diverse team of 90,000+ passionate people, driven by our commitment to innovation and customer satisfaction.

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