Pricing System Support Specialist

hace 1 semana

Madrid, Madrid, España Medtronic A tiempo completo

About the Role

At Medtronic, we're committed to alleviating pain, restoring health, and extending life. As a member of our Global Offer Development and Pricing Systems Team, you'll play a critical role in helping us achieve this mission.

Key Responsibilities

  • Provide first-level support for end-users of Vendavo, Salesforce, and other pricing tools, answering 'how-to' questions and resolving issues.
  • Collaborate with internal and external teams to resolve complex system issues and ensure timely resolution.
  • Communicate with end-users in English via phone and email, providing remote user support and resolving issues on customer workstations.
  • Perform root cause analysis for recurring tickets, tracking, and delivering upon agreed SLAs.
  • Explain new and current system functionalities to end-users, including COEs, Sales, and Finance teams.
  • Deliver and/or provide ad-hoc training on system and process capabilities to various stakeholders.
  • Support audit activities on a quarterly basis, as needed.
  • Maintain knowledge bases on tools and related processes.

Requirements

  • Bachelor's or master's degree with 3-5 years of experience in support desk or incident management.
  • Fluent English skills.
  • Affinity towards systems and technology.
  • Proven analytical and problem-solving skills with an anticipatory approach.
  • Intermediate to advanced Salesforce skills.
  • Advanced Excel/Power Query skills.
  • Help Desk Experience.

Preferred Qualifications

  • Additional language skills, preferably in Spanish, Portuguese, Mandarin, or Japanese.
  • Team player skills with strong attention to detail.
  • Experience with Windows OS, MS Office, Service Now, and remote support tools.
  • Strong collaborative skills and ability to work across time zones.
  • Customer-oriented and multitasking skills with a can-do attitude.
  • Process modeling skills with experience in drawing and framing logical conclusions.

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